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India – the land of opportunity & opportunity for cooperation
posted by John Knights  on November 11, 2011

I have just returned from Mumbai after an inspiring week meeting with senior business leaders at a conference on "Success through Corporate Sustainability".
The conference, held on 2-3 Nov 2011, was organised by Tomorrow's Company and CIMA (Chartered Institute of Management Accountants), and hosted by Tata, that most respected of Indian companies that is now also the largest industrial manufacturer in the UK.
Thanks especially to Tony Manwaring, Anant Nadkarni and Charles Tilley for inviting and involving me.
In contrast to the UK, Europe and the US, India is optimistic and there is a real buzz where their business people see a huge opportunity for growth. What is most noteworthy though amongst the business people I met is the importance they are putting on "the community". They understand that sustainable growth in India depends on them sorting out the problems of the community where they are active.
The second contrast with the West is that they feel it is totally natural to discuss spirituality in the context of business. With India’s increasingly well-educated executives, the English language, the openness of their society and their democracy they are going to become a real global power during the 21st century but probably with more serenity and humility than we would expect.
They have problems of course; the government is extremely bureaucratic, there is a plenty of corruption (especially around land issues), they have hundreds of millions of people below the poverty line, and their population will continue to grow throughout most of the 21st century, though at a reducing rate. But one gets a sense that the optimism and transparency of their business leaders will overcome these problems over time. I do hope so because I believe the Indian culture at its best has a lot to offer the world.
I was there to launch a publication “The Invisible Elephant and the Pyramid Treasure” which was sponsored by Tata, CIMA and Tomorrow’s Company and which describes LeaderShape’s “Development Journey to Transpersonal Leadership”. You can obtain a free copy of the publication at http://bit.ly/LSele . The UK version will be launched at a TC / CIMA event in January 2012.
John Knights

 


The Risk of "Making Money"
posted by Bill Sharon  on October 24, 2010

Those of us who are involved in this new profession called risk management are in a lot of trouble.


Business leaders get the E-factor!  From Mansion House to the Upper Chattahoochee River keepers
posted by Tony Manwaring  on October 15, 2010

There is something stirring, the sound of business leaders coming to terms with the new demands of leadership in the twenty-first century.

It is the recognition that business as usual cannot be the business model which delivers future success; that more of the same is not sufficient to provide escape velocity from the gravitational pull of the black hole that drew us into the credit crunch; that as fears of double-dip recession still haunt our nightmares, there must be new behaviours and new areas of strategic focus that need to be uppermost in the minds of business leaders, day by day.


Guilt or Shame?
posted by Jonathan Berry  on August 12, 2010

Do you take an interest in your company's culture? Are you given to saying things like, "if only we had a culture of open communication", or "we must develop a culture of quality"? If so, you probably feel the promise is lurking out there that you could design your culture so that everyone in your business would just know how to behave without having to be told.

But how? You want so many things from your culture (gazing into my crystal ball, I see that you want quality, integrity, openness, respect, putting the customer first and meritocracy), so how do you design a culture that does all of these things? It's not software after all - you can't just keep bundling in new features.

Easy. For most businesses, all you have to do is move from a guilt culture to a shame culture.

Most people in western companies work in a guilt culture. In a guilt culture, when Bob in marketing makes a mess of things, it's Bob's fault. Bob takes the reprimands and works through the weekend to fix it. In a shame culture, all of Bob's colleagues are equally shamed or tainted by Bob's errors and they all stay late to fix them.

The shame culture may strike you as unfair, but think of the behaviours it drives. Nobody wants to let the team down, so you do your own work with greater enthusiasm. And when you've finished your work, you see who else in the team needs help. Nobody in the team is allowed to produce inferior work and productivity levels rise as a result.

And how do you move from guilt to shame? By observing one principle: reward or reprimand the team, not the individual. This won't feel natural at first for anyone brought up in the Christian tradition, in which guilt plays such an important role. (Islam places greater emphasis on shame, but I assume you're not reading this for religious instruction).

The shame culture's not for everyone of course. The more your business relies on individual contributors, the closer you should stick to guilt. Imagine the offices of a newspaper in which anxious colleagues read over the journalists' shoulders suggesting alternative wording. But if you value teamwork, go for shame.


Ending the disconnect between politics and business
posted by Tony Manwaring  on March 4, 2010

It should be time to discuss the big issues which will define the years ahead, notably how are we, as a nation, going to pay our way in the years ahead?

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