When it comes to engaging with host communities, even the best intentions can go awry without a robust process. Anglo American's award winning Socio-Economic Assessment Toolbox (SEAT) provides a structured way to work with their neighbours to improve their well-being.
The attached pdf document (which can be downloaded by clicking on the 'download' link) describes:
- the objectives of the SEAT process
- the key stages and the process flow
- who the process is designed for
- the time commitment
- the supporting tools for each stage
- how the SEAT process fits within the context of a detailed socio-economic context
- key performance indicators
With this level of detail, it is clearly a good example of how to be a force for good company.
You can also read an overview summary of their overall approach here.